RETURN POLICIES

Steps for Return & Exchange:

• Please inform us within 3 days of receipt of the order. You can email on info@pearlpotli.in or whatsapp/call on +919359359696 Before we arrange for your damaged/ incorrect product to be returned to us you are required to send us a parcel opening video as well as photograph of the product then it is up to the decision of the Pearlpotli team to decide whether the product is approved for return. Once we have received the product image and our quality control team has authorised the return we will inform you of the most mutually convenient return method. we are not responsible for lost or damaged packages. we are no liable for any return that we were not notified about.
• REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
  Packeges lost in transit. In case pearl potli is unable to provide you with a replacement.
• NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
  Incorrect or outdated delivery address. Incorrect address format including any form of a PO Box address. After failed delivery attempts by our courier agencies package refused by reciepient. Products returned in a used or damaged condition . Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website. If the jewellery is not faulty or damaged.
• Buy with confidence!
  As a policy we do not provide returns or exchages on products which are delivered in perfect condition. However, in an off-chance that you have received a defected product or damage in transit, we will repair the piece and ship it back to you. Email us at info@pearlpotli.in within 48 hours of receipt of the package. We do not have pick up facility for returns. Return address will be emailed to you